PRIVACY POLICY
Effective Date: September 15, 2026
Last Updated: September 15, 2026
VANCORE (“VANCORE,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information when you visit the VANCORE website on which this Privacy Policy appears (the “Site”), purchase our products, contact us, or otherwise interact with our online services.
This Privacy Policy applies whether you browse the Site, create an account, submit an inquiry, or make a purchase. It also explains the choices and rights that may be available to you regarding your personal information.
In this Privacy Policy, “personal information” means information that identifies you or can reasonably be linked to you, directly or indirectly, as further defined under applicable law.
1. OUR PRIVACY COMMITMENT
VANCORE is responsible for determining how and why personal information is processed in connection with the activities described in this Privacy Policy.
We seek to limit the collection, use, disclosure, and retention of personal information to what is reasonably necessary and proportionate for the purposes described in this Privacy Policy or otherwise disclosed when the information is collected.
Where applicable law requires notice, consent, or an opportunity to opt out before a particular use or disclosure, we will provide the required notice and obtain consent or offer the required choice.
This Privacy Policy does not replace any specific privacy notice that may accompany a particular service, feature, or collection of information. Such notices supplement this Privacy Policy.
For questions about our privacy practices, contact support@vancoreskin.com.
2. PERSONAL INFORMATION WE COLLECT AND HOW WE USE IT
Information you provide
Depending on how you interact with the Site, we collect the personal information you provide when you place an order, create an account where available, contact customer support, or use another feature that requests information.
Contact and account information. This may include your name, email address, telephone number, billing address, shipping address, and information needed to create or manage an account.
Order and transaction information. This may include the products you purchase, order details, delivery instructions, payment-related information, and records of returns, refunds, or other customer-service requests.
Payment information. Information necessary to complete a payment is collected during checkout. Where a third-party payment processor handles your payment, that provider processes payment information as necessary to complete the transaction and in accordance with its applicable terms and privacy notice. VANCORE may receive information needed to confirm and manage the payment, including payment status and transaction references. Please do not send full payment-card details or account passwords by email.
Communications and preferences. This includes information you provide in correspondence with us, feedback you submit, and any communication preferences you choose to provide.
Information collected through your use of the Site
When you interact with the Site, technical information may be collected through the technologies used to operate it. Depending on the features and technologies involved, this may include your IP address, browser type, device information, referring pages, pages viewed, and the dates and times of your interactions.
Section 5 explains cookies and similar technologies and the choices associated with them.
Information about another person
You may provide another person’s information when, for example, you purchase a gift or arrange delivery to someone other than yourself.
You should provide such information only when you are authorized to do so and have obtained any consent required by applicable law. Please make the recipient aware of this Privacy Policy and provide only the information necessary for the requested transaction.
How we use personal information
We use personal information, as relevant to your interaction with us, to process and fulfill orders; arrange payments, shipping, returns, and refunds; manage accounts; respond to inquiries; and provide customer support.
We also use information as reasonably necessary to operate and maintain the Site, identify and address technical problems, protect against fraud and unauthorized activity, maintain appropriate business records, comply with legal obligations, and establish, exercise, or defend legal claims.
Where permitted by applicable law and consistent with your choices, we may use contact information to send product news, offers, or other marketing communications. Where consent is required, we will obtain it before sending those communications.
We will not use personal information for a materially different, incompatible purpose without providing any additional notice and obtaining any consent required by applicable law.
How long we retain information
We retain personal information for as long as reasonably necessary for the purposes for which it was collected, taking into account the nature of the information, the services requested, and applicable legal requirements.
For contact, account, and transaction information, relevant considerations include the duration of our relationship with you, completion of orders, customer-service needs, and applicable accounting, tax, warranty, and recordkeeping obligations.
For technical information and correspondence, relevant considerations include the time needed to investigate issues, maintain security, resolve requests, and support the operation of the Site.
Where necessary, we may retain limited information to record and honor your privacy or marketing preferences. Information may also be retained where required for a legal hold, dispute, or other lawful obligation.
When personal information is no longer needed, we will delete it or de-identify it, subject to applicable legal requirements and the secure handling of backup records.
3. REQUIRED AND OPTIONAL PERSONAL INFORMATION
Certain information is necessary to complete a purchase or provide a service you request. For example, we generally need contact and delivery information to fulfill an order and appropriate payment information to complete the transaction.
Required information will be identified at the point of collection, such as through an asterisk or an explanation in the relevant form.
If you do not provide information necessary for a transaction or legal requirement, we may be unable to process your order, deliver products, or provide the requested service.
Providing additional information that is not required is optional. Choosing not to provide optional information does not, by itself, prevent you from purchasing products.
Consent to optional marketing communications is not a condition of purchasing from VANCORE.
4. HOW WE DISCLOSE PERSONAL INFORMATION
We disclose personal information only where reasonably necessary for the purposes described in this Privacy Policy, as otherwise disclosed to you, or as permitted or required by applicable law.
Service providers
We may disclose relevant information to service providers that support our operations, including providers of website hosting, payment processing, order fulfillment, shipping, customer support, communications, security, and technical maintenance.
The information disclosed depends on the service being provided. For example, a delivery provider may need your name, shipping address, telephone number, and delivery instructions, while a payment processor may need information necessary to process or verify a transaction.
Where required by law, our arrangements with service providers will restrict their use of personal information to specified purposes and require appropriate confidentiality and security protections.
Advertising and analytics services
Where advertising or analytics technologies are used on the Site, their providers may receive information associated with your device and interactions, such as online identifiers, browsing activity, or transaction events.
Certain disclosures for advertising based on activity across different businesses’ websites or services may constitute “sharing” or a “sale” of personal information under applicable privacy laws, even when no money is exchanged. Any such activity must be accompanied by the notices and choices required by applicable law. See Sections 5 and 7 for information about privacy choices.
Legal, security, and business circumstances
We may disclose information to authorities, courts, professional advisers, or other appropriate recipients where reasonably necessary to comply with a legal obligation or valid legal process, investigate fraud, protect rights and safety, or establish, exercise, or defend legal claims.
Information may also be disclosed in connection with a proposed or completed merger, acquisition, restructuring, financing, or transfer of business assets, subject to applicable confidentiality and privacy requirements.
At your direction or with your consent
We may disclose information when you direct us to do so or provide consent, where applicable. We will obtain consent before a disclosure whenever required by law.
5. HOW WE COLLECT INFORMATION ON THE SITE
Direct collection
We collect information directly from you when you complete checkout, register for an account where available, submit a form, contact us, or otherwise choose to provide information.
We may also receive information necessary to manage your transaction from providers involved in payments, shipping, or other services you request.
Cookies and similar technologies
Cookies are small files stored on your device. Similar technologies may include pixels, tags, and local storage.
Where used on the Site, these technologies may support essential functions such as maintaining a shopping cart, remembering preferences, operating checkout, and protecting against fraud. Additional technologies, where implemented, may help measure website performance, understand interactions, or support advertising.
Where third-party advertising technologies are present, those providers may collect information about your online activities over time and across different websites or services.
You can manage cookies through your browser settings. Blocking certain cookies may affect the functionality of the Site, including checkout or account features.
Where additional cookie or privacy controls are provided on the Site, you may use them to manage the relevant choices. We will obtain consent before using technologies where applicable law requires it.
Browser privacy signals
Traditional browser “Do Not Track” signals and legally recognized opt-out preference signals are different mechanisms. Under this Policy, traditional “Do Not Track” signals are not treated as requests to change the Site’s information-processing practices.
Where applicable law requires it, VANCORE will treat a valid opt-out preference signal, including Global Privacy Control (“GPC”), as a request to opt out of the sale or sharing of personal information associated with the browser or device transmitting the signal, and any associated consumer profile to the extent required by law. This obligation is separate from the treatment of traditional “Do Not Track” signals.
Children’s privacy
The Site is intended for a general audience and is not directed to children under 13. VANCORE will not knowingly collect personal information from children under 13 without any parental authorization required by applicable law.
If you believe a child has provided personal information in circumstances that do not meet applicable legal requirements, please contact support@vancoreskin.com. We will investigate and take appropriate action, including deletion where required.
6. SECURITY MEASURES
We maintain reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, and disclosure.
The measures used are intended to reflect the nature of the information and the risks associated with its processing. However, no website, transmission method, or storage system can be guaranteed to be completely secure.
You should use appropriate device security, protect your account credentials, and avoid sending sensitive information through unsecured communications.
If you suspect unauthorized activity involving your VANCORE account or an interaction with the Site, contact support@vancoreskin.com promptly.
Nothing in this section limits any responsibility VANCORE may have under applicable security or data-breach notification laws.
7. YOUR PRIVACY RIGHTS AND CHOICES
Your rights depend on your location, the applicable law, and the circumstances in which your information is processed.
Access, correction, and deletion
Where applicable law provides these rights, you may request access to personal information we hold about you, obtain a copy in a portable format, request correction of inaccurate information, or request deletion.
Some information may be retained where an exception applies, such as where needed to complete a transaction, comply with legal obligations, address security concerns, or establish, exercise, or defend legal claims.
California residents
To the extent the California Consumer Privacy Act, as amended by the California Privacy Rights Act, applies to VANCORE’s processing of your information, eligible California residents have rights to know and access information about collection, use, and disclosure; request correction or deletion; opt out of sale or sharing; limit certain uses and disclosures of sensitive personal information; and receive nondiscriminatory treatment for exercising those rights. These rights are subject to applicable conditions and exceptions.
How to submit a request
You may submit a privacy request by contacting:
Email: support@vancoreskin.com
Phone: 1800-593-3811
Please describe your request clearly and provide sufficient information for us to identify the relevant interaction or records. You do not need to create an account solely to submit a request.
Where appropriate and permitted by law, we may need to verify your identity before providing access to, correcting, or deleting personal information. We will request only information reasonably necessary for verification and handling the request.
You may use an authorized agent where applicable law permits. We may request appropriate proof of authority and any verification allowed by law. Opt-out requests will not be subject to identity verification where prohibited by applicable law.
Opting out of sale, sharing, or targeted advertising
Where applicable law provides an opt-out right, you may exercise it through the contact methods above, any relevant privacy-choice mechanism provided on the Site, or a legally recognized opt-out preference signal.
When required, VANCORE will provide an appropriate “Do Not Sell or Share My Personal Information” or equivalent privacy-choice mechanism on the Site.
An opt-out does not prevent disclosures that remain permitted by law, such as disclosures necessary to fulfill an order or provide a requested service.
Response times
We will respond within the period required by the law applicable to your request.
For requests to know, correct, or delete under the CCPA, where applicable, we will acknowledge receipt within 10 business days and provide a substantive response within 45 calendar days. Where an extension is reasonably necessary and permitted, we may extend that period by up to an additional 45 calendar days after notifying you within the initial period.
Applicable CCPA requests to opt out of sale or sharing, or to limit qualifying uses of sensitive personal information, will be implemented as soon as feasibly possible and no later than 15 business days after receipt.
Marketing preferences
You may unsubscribe from marketing emails by following the instructions in the message or contacting support@vancoreskin.com.
Unsubscribing from marketing does not prevent us from sending nonpromotional communications reasonably necessary to manage an order, account, service request, or legal obligation.
Where processing depends on your consent, you may withdraw that consent, subject to applicable law. Withdrawal does not affect processing that was lawful before the withdrawal.
Complaints and additional rights
VANCORE will not unlawfully discriminate against you for exercising your privacy rights.
If we decline a request, we will provide an explanation where required. Where applicable law gives you a right to appeal, you may request review by contacting support@vancoreskin.com and identifying the decision you wish to appeal.
You may also have the right to raise a concern with the privacy regulator or other competent authority in your jurisdiction.
8. LINKS TO OTHER WEBSITES
The Site may contain links to websites, services, or content operated by third parties.
This Privacy Policy applies to VANCORE’s processing of personal information and does not govern the independent privacy practices of other websites or services.
When you follow a third-party link or interact directly with another provider, review that provider’s privacy policy and applicable terms before submitting information.
A link to another website does not, by itself, constitute an endorsement of that website, its content, or its privacy practices.
9. CONTACT US
For questions about this Privacy Policy, information about how VANCORE handles personal information, or assistance with a privacy request, please contact:
VANCORE
Email: support@vancoreskin.com
Phone: 1800-593-3811
Please identify the nature of your inquiry so we can direct it appropriately. Do not include passwords, complete payment-card numbers, or unnecessary sensitive information.
You may also contact us to request assistance accessing this Privacy Policy in an alternative format.
10. APPLICABLE LAW AND INTERNATIONAL PROCESSING
VANCORE’s processing of personal information is subject to applicable privacy and data protection laws.
Personal information associated with the Site is processed in the United States. Where service providers process information in other locations, information may also be transferred to or accessed from those locations as necessary for the services described in this Privacy Policy.
Privacy laws in another jurisdiction may differ from those in your place of residence. Where applicable law requires safeguards for an international transfer, VANCORE will use the safeguards required for that transfer, which may include contractual protections or another legally recognized mechanism.
Visiting the Site does not, by itself, constitute consent to processing or transfers for which applicable law requires separate consent.
Nothing in this Privacy Policy excludes, restricts, or overrides rights or protections that cannot lawfully be waived under the laws applicable to you.
11. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy to reflect changes in our services, information practices, or applicable legal requirements.
The revised version will be posted in this section of the Site, and the “Last Updated” date will be changed accordingly. Where required by applicable law.
For material changes, we will provide any additional notice required by law, which may include a prominent notice on the Site or a direct communication where appropriate.
Changes will take effect on the effective date stated in the revised policy. Where a change requires additional consent or other legal steps, we will complete those steps before applying the change to the relevant processing.
We encourage you to review this Privacy Policy periodically to remain informed about our privacy practices and your choices.